GENERAL PRIVACY POLICY

Last Updated: October 22, 2025

 

At CFM Solutions, LLC, a Texas limited liability company located at 1751 over Run, Ste 200, Fort Worth, TX 76107, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with our services, including security consultations, emergency management, or communications via phone, email, or SMS. This policy applies to clients, employees, and other individuals who interact with us and incorporates by reference our Text Message Service Privacy Policy.

 

1. Information We Collect

 

We collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, or other contact details provided during service agreements, employment onboarding, or direct communications.

• Service-Related Information: Details related to security or emergency management services, such as job site details, schedules, or consultation notes.

• Communication Data: Records of phone calls, emails, or SMS messages for operational coordination, including opt-in consent for SMS.

• Automatically Collected Data: Limited technical data (e.g., IP address, browser type) if you visit our website (https://www.cfmsolutions.org) or interact with our online systems.

 

2. How We Use Your Information

 

We use your information to:

• Provide and manage security and emergency management services, including scheduling, coordination, and client/employee support.

• Communicate with you via phone, email, or SMS for operational purposes (e.g., confirming shifts, responding to inquiries).

• Comply with legal obligations, such as record-keeping or responding to governmental requests.

• Improve our services, such as analyzing communication patterns to enhance efficiency.

 

We do not use your information for marketing or promotional purposes unless explicitly agreed upon in a separate contract.

 

3. How We Share Your Information

 

We may share your information with:

• Service Providers: Trusted vendors (e.g., communication platforms, IT providers) who assist in delivering our services, bound by confidentiality agreements.

• Legal Requirements: As required by law, regulation, or court order, or to protect our rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

 

We do not sell or share your personal information with third parties for marketing or promotional purposes. SMS opt-in data and consent records are not shared with third parties, except as required for service delivery (e.g., with phone carriers).

 

4. Data Security

 

We implement reasonable physical, technical, and administrative safeguards to protect your information, such as encryption for digital communications and secure storage for physical records. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Choices

• Access and Update: You may request access to or updates of your personal information by contacting us at support@cfmsolutions.org.

• Opt-Out of Communications: For SMS, reply "STOP" to opt out (see Text Message Service Privacy Policy). For other communications, contact us to unsubscribe.

• Do Not Track: Our website does not respond to Do Not Track signals, as we do not engage in tracking for advertising purposes.

 

6. Retention

 

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes, typically no longer than 7 years after the end of our relationship, unless otherwise required by law.

 

7. Third-Party Links

 

Our website or communications may include links to third-party sites. We are not responsible for the privacy practices of those sites. Review their policies before providing information.

 

8. Children’s Privacy

 

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have such information, contact us immediately.

 

9. Changes to This Policy

 

We may update this Privacy Policy periodically by posting the revised version on our website (https://www.cfmsolutions.org). Continued engagement with our services after changes constitutes your acceptance.

 

10. Contact Us

 

For questions, requests, or concerns about your privacy, contact us at:

 

CFM Solutions

1751 River Run

Ste 200

Fort Worth, TX 76107

Email: support@cfmsolutions.org

Phone: (817) 225-7142